Retail News & Insights

Some online stores have real-time chat options, but most depend on e-mails or telephone calls to handle customer questions. Even if a web-based store is open 24 hours a day, seven days every week, the customer support staff could only be out there during regular business hours. The popularity of online buying continues to erode sales of typical retailers. For example, Best Buy, the biggest retailer of electronics in the U.S. in August 2014 reported its tenth consecutive quarterly dip in sales, citing an growing shift by shoppers to online buying. As of May 2018, a survey discovered two-thirds of Americans had purchased something from Amazon (ninety two{0162844e77913b0c71679f613a21f9cb7854bcf2a3be77cebfb7d711049f13c4} of those who had bought anything online), with forty{0162844e77913b0c71679f613a21f9cb7854bcf2a3be77cebfb7d711049f13c4} of online shoppers buying something from Amazon no less than once a month. The survey discovered buying began at amazon.com 44{0162844e77913b0c71679f613a21f9cb7854bcf2a3be77cebfb7d711049f13c4} of the time, compared to a general search engine at 33{0162844e77913b0c71679f613a21f9cb7854bcf2a3be77cebfb7d711049f13c4}. It …